Effective Date: June 4, 2026

Heartwood House respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and shared when you visit our website or interact with our services.

When you visit our website, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, shipping or billing details, and any information you submit through contact forms, wholesale inquiries, fundraiser requests, or custom design consultations. We may also automatically collect certain information about your device and browsing activity, including your IP address, browser type, pages visited, and time spent on the site. This information is collected through cookies and similar technologies, including tools such as Google Analytics, which help us understand website traffic and improve our services.

We use the information we collect to respond to inquiries, process orders, provide customer service, manage wholesale and fundraising requests, deliver custom design services, improve our website experience, and communicate with you if you choose to receive updates or marketing from us. We may also use this information to better understand how visitors interact with our website and to improve our marketing and content.

We do not sell your personal information. We may share your information only with trusted third-party service providers who help us operate our business, such as payment processors, shipping carriers, email marketing platforms, analytics providers like Google Analytics, and social media platforms when you interact with us through those channels. These third parties are only given the information necessary to perform their services.

We take reasonable steps to protect your personal information, but no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and support marketing and advertising efforts. You can control or disable cookies through your browser settings or through any cookie consent tools provided on our website.

We may use social media platforms such as Instagram, Facebook, or Pinterest to communicate with customers, share content, and promote our products and services. Any interaction you have with us on these platforms is also governed by the privacy policies of those companies.

We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at Heartwood House using the email provided on our website.